Author Archive

What are you going to do differently?

If you are like me, you’re so busy keeping up with current demands that it’s tough to take time to really look down the road.  But this time of year, with the new year right around the corner, kind of forces you to look forward.  So, as you join me in doing so,  I have […]

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5 Reasons You Shouldn’t Rely on Focus Groups Any Longer

When asked, most of the organizations I meet say their primary ways of getting qualitative market input, direction and feedback are through surveys and focus groups.   Given that focus groups have been around forever, perhaps it shouldn’t be surprising, but to me it is.   Amazingly so. Why? Because for the last six years or longer, […]

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Posted in: crowdsourcing

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Why Good Leaders Should Use Crowdsourcing

One of the most common reasons we hear why organization leaders don’t want to use crowdsourcing is they believe it will erode their ability to lead.  After all, if everyone gets a say, isn’t it more difficult to lead?  Won’t more participation and generating more ideas and possibilities make it more difficult to craft a […]

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Crowdsourcing – perhaps the best way to listen?

Listening is hard.  Listening is especially hard when you have lots of ideas yourself and a fast moving mind; it’s easy to step into another’s statement and run with your own, at the risk that the other person never gets to finish their thoughts.  Interruption happens continuously at parties and in meetings and conferences, and […]

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Making a Connection that Matters

At a conference last week in Boston, I opened my presentation by mentioning Glen James,  a homeless man in Boston who found a backpack containing $42,000, and promptly returned it without hesitation.    He was lauded for his honesty and, within days, someone from Virginia  who never had met Glen set up a fund on gofundme.com […]

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